Privacy Policy

Effective Date: 25 June 2025

Red & Grey Realty Pty Ltd ("Red & Grey", "we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect personal information including, but not limited to:

  • Your name, email address, phone number, and residential address;

  • Financial information relevant to property investment or loan enquiries;

  • Know Your Customer (KYC) details such as identification documents, proof of address, and other verification data;

  • Information about your property preferences and investment goals;

  • Details of your communications with us and any information you provide via our website or in-person interactions.

2. How We Collect Information

We may collect your personal information when you:

  • Visit or interact with our website;

  • Contact us via phone, email, or online forms;

  • Subscribe to our newsletters or opt-in to marketing communications;

  • Attend our events, webinars, or consultations;

  • Engage in our buyer-ready qualification processes.

3. How We Use Your Information

We use your information to:

  • Provide property investment advice and related services;

  • Assess your eligibility and readiness for property investment opportunities;

  • Respond to your enquiries and provide customer support;

  • Send you updates, promotional materials, or newsletters (only if you have opted in);

  • Improve our services, customer experience, and website functionality.

4. Disclosure of Personal Information

We may share your information with:

  • Our employees, contractors, and service providers for the purposes of operating our business;

  • Third-party professionals such as mortgage brokers, financial institutions, and legal representatives (with your consent);

  • Regulatory or legal authorities if required by law;

  • Third-party tools and platforms used for CRM, marketing automation, analytics, or secure document handling.

5. Use of Third-Party Tools

We may use third-party tools and platforms to manage our website, CRM systems, email marketing, analytics, and secure storage of your information. These tools may process your data in Australia or internationally, subject to applicable data protection standards.

6. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. However, we cannot guarantee the security of information transmitted over the internet.

7. Access and Correction

You have the right to request access to and correction of your personal information. To make a request, please contact us using the details below.

8. Cookies and Website Analytics

We use cookies and similar technologies to improve your browsing experience and analyse website traffic. You can disable cookies through your browser settings, but this may affect your website experience.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal information, please contact us:

By using our website or providing us with your personal information, you consent to the terms of this Privacy Policy.

 

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